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Michigan Medicine

Client: University of Michigan Perioperative Services Unit

This project focuses on improving the patient & family experience during their first point of entry into the hospital as they come in for surgery.

PATIENT & FAMILY SURGICAL EXPERIENCE

 

UX/UI Design, User Research, Service Design

Role


Introduction

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Surgery is an anxiety-filled experience for patients and their families. Currently, outdated procedures and materials don’t help ease this anxiety. The Perioperative Services unit at the University of Michigan Hospital approached our Interaction Design class to aid in creating soulful and inclusive spaces (which currently include the thoroughly unsoulful surgery waiting area for patients and families as well as the clerical check in desk area before patients go off to pre-Op) as well as optimize and make the experience more pleasurable for families as they wait sometimes for hours on end.  


PRIORITIZING QUESTIONS

To plan for a visit to the Perioperative Services unit, we brainstormed questions about the current experience.

By mapping these questions on to this research matrix we were able to come up with an optimal research plan.


Immersion & Observation

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Prepped for a tour of the surgical unit

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Learning about current signage

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Board updates on patient condition


MORE ABOUT THIS PROJECT COMING SOON.